At Primally Pure Shop, we approach your satisfaction with the same intention and care that we craft our natural skincare products. Just as we carefully select pure ingredients for our formulations, we are deeply committed to ensuring your complete happiness with every purchase. Your journey to wellness extends beyond our products to include trust and security in every interaction.

Shipping Information

Order Processing

We carefully prepare each order with the same reverence we give to our natural ingredients. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Tracking information provided
  • Available worldwide (excluding some remote areas and parts of Asia)

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Tracking information provided
  • Available worldwide (excluding some remote areas and parts of Asia)

Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We appreciate your patience and understanding.

Returns & Exchanges

We believe in treating your satisfaction with the same reverence as the natural ingredients in our Body Butter, Bath Fizzies, and Face care collections. If any item doesn’t meet your expectations, we’re here to help with a returns process that honors both your experience and our commitment to sustainability.

Important Return Window

We accept returns within 15 days of your receipt of items. This allows you time to fully experience our products while ensuring freshness and quality.

Return & Exchange Process

1 Initiate Your Return

Contact our wellness team within 15 days of receiving your order to begin the return process:

  • Email: [email protected]
  • Include your order number and the items you wish to return
  • Briefly explain the reason for your return

2 Receive Return Authorization

Our team will provide you with:

  • A Return Authorization Number
  • Detailed return shipping instructions
  • Any special instructions for your specific items

3 Prepare Your Return

Please ensure:

  • Items are in original, unopened condition
  • Products are at least 80% full
  • All original packaging is included
  • Include a copy of your order confirmation or packing slip

4 Ship Your Return

Send your return package to:

Primally Pure Shop Returns
312 Westhill Avenue
Inverness, US 34452

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refund Processing

Refund Timeline

  • Once we receive your return, please allow 3-5 business days for processing
  • Refunds will be issued to your original payment method
  • You should see the refund in your account within 7-10 business days after processing

Refund Method

Refunds will be issued through your original payment method:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal accounts

Please note: Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

To ensure the safety and integrity of our natural formulations and for hygiene reasons, certain items cannot be returned once opened:

  • Opened Bath Fizzies – Due to their water-soluble nature and hygiene considerations
  • Used Bar Soap – For obvious hygiene reasons
  • Opened Deodorant – Personal care product hygiene restrictions
  • Used Dry Shampoo – Aerosol product safety regulations
  • Opened Cologne & Deodorant – Personal care and hygiene considerations
  • Used Epsom Salts – Once opened, cannot be resold for quality assurance
  • Final Sale Items – As marked on product pages

These items may only be returned if unopened and in original packaging.

Exchange Policy

We’re happy to exchange items for different sizes or alternative products from our collections:

  • Exchanges are subject to product availability
  • Price differences will be refunded or charged accordingly
  • Same condition requirements apply as for returns
  • Exchange shipping is free for customers in eligible regions

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at [email protected]. We’ll arrange for a replacement at no cost to you, including prepaid return shipping if necessary.

Contact Our Wellness Team

For any questions about shipping, returns, exchanges, or your order:

Email: [email protected]
Address: 312 Westhill Avenue, Inverness, US 34452

We are committed to responding to your inquiries with the same care we put into our products, typically within 24-48 hours.

Thank you for trusting Primally Pure Shop with your wellness journey. We are honored to serve you with purity, intention, and respect in every aspect of your experience with us.