Welcome to Primally Pure Shop! We’re dedicated to bringing you pure, thoughtfully crafted skincare products that support your wellness journey. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to us—we’re here to help you every step of the way.

Product Questions

What types of products do you offer?

We provide a wide range of all-natural skincare and self-care items, including body care (like balms, creams, body butter, oils, and cleansers), bath products (such as bar soap, bath fizzies, and bubble bath), face care, candles, cologne, deodorant, and more. Our menu is designed to support a holistic approach to skin wellness, using pure ingredients and conscious craftsmanship.

Are your products suitable for all skin types?

Yes! Our products are formulated with intention to cater to various skin types, focusing on purity and transformative results. However, if you have specific concerns or sensitivities, we recommend reviewing product descriptions or contacting us for personalized advice to ensure the best fit for your skincare ritual.

Do you use natural ingredients in your products?

Absolutely. At Primally Pure Shop, we prioritize pure, high-quality ingredients to create products that reconnect you with yourself. Each item is crafted with care to deliver authentic, visible results without harsh chemicals.

Shipping & Delivery

How long does it take to process and ship my order?

All orders are processed within 1-2 business days from our wellness studio. After processing, shipping times vary: Standard Shipping (via DHL or FedEx) takes 10-15 days, while Free Shipping (for orders $50+ via EMS) takes 15-25 days. We handle each product with personal attention to ensure it arrives safely at your doorstep.

What are your shipping options and costs?

We offer two shipping methods: Standard Shipping for $12.95, which uses carriers like DHL or FedEx, and Free Shipping for orders of $50 or more, which is delivered via EMS. Both options are designed to bring your self-care essentials to you efficiently and mindfully.

Do you ship worldwide?

We ship globally, but currently, we are unable to deliver to some Asian countries and select remote regions. We’re working to expand our reach while maintaining quality service. If you’re unsure about your location, contact us at [email protected] for clarification.

Returns & Exchanges

What is your return policy?

Your satisfaction is essential to us. We accept returns within 15 days of delivery if a product doesn’t meet your expectations. Our goal is to ensure every Primally Pure experience is transformative and connected. For details on how to initiate a return, please reach out to our team.

How do I request a return or exchange?

To start a return or exchange, contact our dedicated support team at [email protected] with your order details. We’ll guide you through the process to make it as effortless as possible, aligning with our commitment to your self-care journey.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. This allows you to focus on selecting the perfect products for your skincare ritual without worries.

Is my payment information secure?

Yes, all payments are processed securely to protect your personal information. We prioritize your trust and ensure that every transaction is handled with the utmost care.

General Inquiries

How can I contact customer service?

For any questions or personalized assistance, email us at [email protected]. Our team is here to support you in navigating your skincare journey with mindfulness and care.

Where is Primally Pure Shop based?

We are located at 312 Westhill Avenue, Inverness, US 34452. From our hands to yours, we’re honored to be part of your ritual to reconnect with yourself, one mindful application at a time.

Thank you for choosing Primally Pure Shop—where pure skincare meets intentional living. We’re here to make your wellness journey seamless and enriching.

// Simple JavaScript to toggle answers (optional for interactivity) document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, () => { const answer = item.nextElementSibling; answer.style.display = answer.style.display === ‘block’ ? ‘none’ : ‘block’; }); }); // Initially hide all answers document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });